In using Zoom, you may encounter one of the two following errors. Please reference the Error Code number and corresponding solution to resolve the issue.
Table of Contents
This article will address the following information:
Zoom Error Code: 2216
Issue
Your Yale Zoom account likely has not been created.
Solution
- Make sure that you are logged out of Zoom on your device.
- If you check email through your browser, you may also want to log out of your Yale email account in Gmail.com/Office365.com (or Outlook.com) as well.
- Once logged out, visit https://yale.zoom.us/ and select “Sign In.”
- If prompted - select "SSO" as the Login type.
- Once you have signed in, your account has been created.
- Return to Canvas and retry the Zoom tool.
You only need to register / create your account once to resolve this error code.
Zoom Error Code: 1001
Issue
Your Zoom account using your "@yale.edu" email address is not associated with Yale’s Zoom license.
Solution
- Make sure that you are logged out of Zoom on your device.
- Once logged out, visit https://yale.zoom.us/ and select “Sign In.”
- If prompted - select "SSO" as the Login type.
- If prompted, confirm your email address. You will be sent an email asking you to confirm you would like to move to Yale’s Zoom account.
Check out the "Linking a Personal Zoom Account Using a Yale Email Address to a Yale Zoom Account" article for more detailed instructions.
Still Need Help?
If you have tried these steps and are still encountering issues, please contact us at [email protected].