In using Zoom, you may encounter one of the two following errors. Please reference the Error Code number and corresponding solution to resolve the issue.
Zoom Error Code: 2216
Solution
- Make sure that you are logged out of Zoom on your device.
- If you check email through your browser, you may also want to log out of your Yale email account in Gmail.com/Office365.com (or Outlook.com) as well.
- Once logged out, visit https://yale.zoom.us/ and select “Sign In.”
- If prompted - select "SSO" as the Login type.
- Once you have signed in, your account has been created.
- Return to Canvas and retry the Zoom tool.
You only need to register / create your account once to resolve this error code.
Zoom Error Code: 1001
Issue
Your Zoom account using your "@yale.edu" email address is not associated with Yale’s Zoom license.
Solution
- Make sure that you are logged out of Zoom on your device.
- Once logged out, visit https://yale.zoom.us/ and select “Sign In.”
- If prompted - select "SSO" as the Login type.
- If prompted, confirm your email address. You will be sent an email asking you to confirm you would like to move to Yale’s Zoom account.
Check out the "Linking a Personal Zoom Account Using a Yale Email Address to a Yale Zoom Account" article for more detailed instructions.
Still Need Help?
If you have tried these steps and are still encountering issues, please contact us at [email protected].