Canvas @ YaleInstructor Guides Getting Started with ZoomResolving Zoom Errors (Error 2216 / Error 1001)

Resolving Zoom Errors (Error 2216 / Error 1001)

Zoom Error:  2216  - Your email is invalid

Zoom 2216 error message

Issue

Your Yale Zoom account likely has not been created.

Solution

  • Make sure that you are logged out of Zoom on your device.  
  • If you check email through your browser, you may also want to log out of your Yale email account in Gmail.com/Office365.com (or Outlook.com) as well.  
  • Once logged out, visit https://yale.zoom.us/ and select “sign in.” (if prompted - select SSO as the login type)
  • Once you have signed in, your account has been created.
  • Return to Canvas and retry the Zoom tool. 

NOTE:  You only need to register/create your account once.

Zoom Error:  1001 - Your email does not exist or belong to this account

Zoom 1001 error message

Issue

Your Zoom account using your yale.edu email address is not associated with Yale’s license, or you need a different version of the Zoom/Canvas integration.

Solution 1

  • Make sure that you are logged out of Zoom on your device.
  • Once logged out,  visit https://yale.zoom.us/ and select “sign in.”  (if prompted - select SSO as the login type)
  • If prompted, confirm your email address. You will be sent an email asking you to confirm you would like to move to Yale’s Zoom account.

See also: Link a Yale Email to a Yale Zoom Account.

Solution 2

Zoom has 2 Canvas integrations -

  1. Zoom - used for a majority of Yale Zoom users
  2. Zoom HIPAA - used for Yale Zoom users who require extra HIPAA security for their account (typically for persons who may interact with confidential patient data)

If you have enabled the Zoom integration and receive the 1001 error, try enabling the Zoom HIPAA integration and see if you still get the error.

If you have enabled the Zoom HIPAA integration and receive the 1001 error, try enabling the Zoom integration and see if you still get the error.

Still Need Help?  

If you have tried these steps and are still encountering issues, please contact us at askpoorvucenter@yale.edu.