Canvas @ YaleGeneral Information Known IssuesCanvas / Zoom Integration and Cross-Site Tracking in Safari

Canvas / Zoom Integration and Cross-Site Tracking in Safari

When using Safari on an apple device, those accessing the Zoom tab within a Canvas course may see an error that says, "Sorry, your session was expired. Please refresh the page or login again."

This may be due to cross-site tracking being blocked. The steps below may help you to resolve this error.

  1. Open the Safari browser and click the "Safari" button in your top menu.
  2. From the menu that opens, select the "Preferences" option.
Safari>Preferences
  1. Navigate to the "Privacy" tab across the top of the pop-up box that opens.
  2. Uncheck the "Prevent cross-site tracking" option so that it is enabled.

If your preference is to keep prevent cross-site tracking turned on (checked), consider using a different browser to access the Zoom tab in Canvas. For Canvas to run most effectively, be sure that you are running the most up to date version of any browser.

If you require assistance, please contact [email protected].