Other Ways to Get Help

Below are some additional resources you can use to get help with Canvas.

Online Guides:

Canvas Guides:

Also - get updated on the latest news from Canvas by checking out the Canvas Release Notes.

Canvas Apps Guides:

Support:

Canvas Support

Canvas Support

Faculty and Staff and 24/7 support directly from to makers of Canvas.  You can choose to call their Canvas Hotline (855-308-2813) or begin a Live Online Chat with a Canvas representative.  

You can access the Canvas 24/7 support while you are logged into Canvas at any time by clicking on the Help Icon in the lower left corner of your screen.  This button is accessible no matter where you are in Canvas.

 

Canvas @ Yale Support:

  • Access Canvas @ Yale's Self-Paced Instructor Orientation Course
  • For additional help, email canvas@yale.edu

Local Support for Professional Schools:

Yale School of Forestry & Environmental Studies

If you are looking for support for a Forestry and Environmental Studies course, please contact Jordanna Packtor at 203-436-5403 or jordanna.packtor@yale.edu.

 

Yale School of Management

If you are looking for support for a School of Management course, please contact the SOM IT Helpdesk at somit@yale.edu.

 

Yale School of Nursing

If you are looking for support for a Yale School of Nursing course, please contact Ekaterina Ginzburg at Ekaterina.ginzburg@yale.edu, or Office Extension #32204.